About the role
About Alex
Alex is the AI recruiter for hiring great people.
Alex interviews, screens, and schedules every candidate – over voice, video, and text – so talent teams hire more great people, faster, without adding TA headcount. The recruiter stays in control: every shortlist is approved by a human, and every relationship and offer is owned by the customer's team.
We're past 1M+ interviews, integrate with 33+ ATS platforms, and 96% of candidates prefer interviewing with Alex. We're revenue-generating, well-funded, backed by premier investors, and are focused on enterprise customers: selling to VPs of Talent Acquisition, CHROs, and CFOs at large employers who are rethinking how hiring gets done at scale.
About the Role
Every Alex account is run by a pair. A Forward-Deployed Engineer owns the technical deployment — the ATS integration, the workflows, the support queue. You own the relationship and the revenue. You're joining the AM team early, and your input will shape the function. This role is based in office in San Francisco.
You'll carry a book of accounts: retaining and growing revenue, deepening the relationship, and finding the strategic expansion paths.
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Own NRR for your book — renewals end to end, plus the upsells and expansions that grow an account past its initial booking.
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Multi-thread the relationship — exec sponsors, champions, and the recruiters using Alex daily, so a single departure doesn't take the account with it.
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Drive adoption — onboard users, run trainings, and watch usage closely enough to spot which teams need a nudge before it surfaces in a renewal.
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Build the business case, inside and out — arm your champion to sell Alex to their own leadership, then turn those wins into case studies that help close the next deal.
