About the role
About Alex & the Role
Alex is an AI recruiter. Alex screens and interviews candidates over voice — on the web and over the phone — and it works inside the systems companies already recruit with: their applicant tracking system, their requisitions, their hiring process. Enterprises and staffing firms use it to run interviews at a volume they otherwise couldn't.
Forward-Deployed Engineers are the technical owners of every Alex deployment. When a customer signs, FDEs are the people who make Alex work inside their systems and their process — and keep it working. It is the most end-to-end engineering role at the company: you design the solution, build it, integrate it, ship it to production, and own it afterwards.
What you'll do
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Design and build how a customer uses Alex. Turn a hiring process described in a meeting into workflows that actually run — triggers, filters, interview guides, and the actions we take back in their ATS. When a customer needs something their setup doesn't do yet, you drive it: design, build, test, roll out, verify.
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Own the integration surface. We integrate with roughly two dozen applicant tracking systems, some directly and some through a unified API partner. You'll build new integrations, maintain existing ones, and go deep on the ones you own — along with the other systems a customer's workflow reaches into, like assessment providers and identity verification.
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Run the technical side of onboarding. Connection, permissions and scopes, job import, field mapping, workflow build, test interviews, go-live — sequenced so nothing is discovered in front of a candidate.
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Own the deployments in production. The team owns the support queue — for customers and candidates both — and diagnoses to root cause rather than working around it. You'll also build the monitoring that catches problems before a customer has to call.
