About the role
Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.
🚀 Our story
Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.
Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.
We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.
Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX
🖍️ This role
Our Repairer Experience Manager owns our repairer relationships and growth on the ground across New Zealand and reports to the NZ Collision Repair Network Manager.
This is a highly operational role, but it also involves driving the platform's adoption among repairers and the industry in general.
This role is the perfect opportunity for somebody with experience in the automotive space who understands how these businesses work, can build and nurture relationships, and has experience managing multiple accounts or sales pipelines.
💻 What will you do
Create and prioritise onboarding pipelines across a wide range of national and local businesses.
Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption.
Provide support to increase usage amongst our new existing repairer network.
Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives.
Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers.
Identify ways to provide customers with the information and answers they need before they have to ask the questions.
Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.
🥷 Your skills
Resilience and a thick skin. Our customer base can be tough, and adoption takes time. You'll face pushback, scepticism, and rejection as part of the job. We have strong internal support and a team that works through challenges together, but this role needs someone who can absorb the hard days, stay motivated, and keep showing up.
Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.
Business proficiency in the English language
(Bonus) Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.
(Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.
(Bonus) Experience in e-commerce customer service within the automotive space.
(Bonus) Experience working with a diverse range of geographies, cultures and linguistic backgrounds
Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!
🎁 Our Benefits
Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need!
Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back).
Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about!
Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away.
Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. This let's us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done.
We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.
🛬 Relocation
If you are relocating from overseas or domestically to Partly HQ, we offer a generous relocation allowance to support your move
