Analyst, Reconciliation Operations

About

the role As an Analyst, Reconciliation Operations, you will be part of the core team that ensures every incoming and outgoing payment is accurately processed, reconciled, and reflected across our banking partners and ledgers. You will manage daily reconciliation activities across multiple payment channels, investigate and resolve breaks within agreed SLAs, and drive process standardisation and quality improvements as we scale. This role is based in Singapore.

Responsibilities: Be familiar with end to end payment processes and bank clearing processes across multiple partner banks and payment channels, and how these flows are reflected in our internal systems. Provide high quality reconciliation services for all incoming and outgoing payments, ensuring items are accurately matched, recorded and cleared across various partner channels and internal ledgers. Perform daily audits and matching of complex, multi leg and other outstanding transactions, ensuring completeness and accuracy between bank statements, transaction reports and internal records. Conduct timely investigations into transaction breaks, identify root causes, and ensure all transactions are settled and reconciled within defined SLA standards, with clear documentation of findings. Proactively follow up and resolve outstanding transactions by coordinating with related team members (for example Financial Operations, Accounts Payable, Treasury, Product Finance and Customer Support) and monitor aged items to minimise backlogs and operational risk. Assist in regularly reviewing work practices, controls, KPIs and procedures to uncover opportunities for quality, automation and productivity improvements, and support the rollout of enhancements or new tools. What you bring: Around 2 years of relevant experience in insurance payments, bank reconciliations, accounts payable, or similar finance operations roles in financial services, banking or payments. Basic understanding of Accounts Payable operations, including invoice lifecycle, payment runs and vendor payments, and how these flows interact with bank statements and reconciliations. Familiarity with general ledger concepts and how sub ledgers and reconciliations feed into the GL (for example debits and credits, account reconciliations, ageing and variances). Proactive problem solver with strong analytical skills, high attention to detail and a methodical, structured approach to investigating and resolving transaction issues. Excellent verbal and written communication skills, with the ability to summarise complex reconciliation or transaction break scenarios clearly for both technical and non technical stakeholders. Ability to work independently and efficiently under pressure in a fast paced, high volume environment, managing multiple priorities while maintaining accuracy and control. Strong work ethic and team oriented mindset, with a willingness to collaborate, share knowledge and support colleagues to achieve collective goals. Understanding of Quality Assurance procedures and compliance standards in a financial services or regulated environment, including the importance of controls, documentation and audit trails. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit,

qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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