Customer Solutions Manager

Careers Product control center Easily Adopt AI Gain visibility and actionable insights on cross-departmental AI usage Govern™ AI Policy Wizard Establish, refine, and manage AI policies based on specific needs, regulatory

requirements, and industry standards mAIN FEATURES AI Risk Management AI Navigator Solutions Solution by team Information Technology Data Governance & Analytics Innovation & Digital City/County Management Resources Blog Darwin's Shadow Account Enforcement: Every AI Session, Tied to a Verified Identity Read More Blog podcast S2E2 - Benjamin Palacio - The Real Impact of AI on Government Jobs Read More Podcast Company Darwin AI

About Us Darwin is your AI control center: centralizing AI management to track usage & compliance, govern AI tools, and drive strategic outcomes Contact Us Reach Out Have any questions or comments? Reach out and our team will be happy to help. Book a demo Ready to get started? Book a Demo Contact Us Book a Demo Darwin AI is Transforming AI for Government - Join Us! Customer Solutions Manager We’re a small, focused team from a wide range of backgrounds, building practical guardrails thathelp governments use Generative AI responsibly. The pace of change in AI is real, and it’s showing up quickly in public policy: states are actively writing and passing AI regulations. In 2025 alone, lawmakers across all 50 states introduced more than 1,000 AI-related bills, many of which are becoming law. As a result, agencies and organizations are being asked to move fast on AI governance, transparency, and risk management. That’s the problem we’re working on. ‍ What this person actually does - Own a book of customers after the deal closes: onboarding, adoption, ongoing support, renewals - Lead customer conversations independently and occasionally onsite - Manage a high volume of accounts while keeping quality and relationships high - Surface risks and opportunities early and handle them proactively (Voice of the Customer) ‍ The kind of person this is - Very independent - comfortable being the primary owner for customers - Has real executive presence and confidence in customer conversations (virtual and onsite) - Adaptable and calm in a fast-moving environment - Strong judgment and instincts; knows when to dig in vs. move fast - Communicates clearly and directly, internally and externally ‍ Background that likely fits - ~3–5 years in Customer Success, Support, professional services or an adjacent SaaS role - Experience managing lots of accounts and projects at once - Has worked at a smaller or growing company (or wishes they had) Background that likely fits - You’ll have real ownership from day one - You’ll work directly with leadership and influence how we scale customer experience - Big growth opportunity as the number of accounts grow (adding new customers and largercustomers each month) Send us your CV - let’s talk. [email protected] Subscribe to our newsletter Get news about AI integrity, our product updates, company news, and more. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. PRODUCT Risk Management Control Center AI Navigator USECASES Information Technology Innovation & Digital City/County Management Data Governance & Analytics LEARN Can AI Stop Time? Government Procurement How AI is Reinventing Cities Clear Line Around High-Risk AI Transforming Public Service with AI RESOURCES Blog Podcast ABOUT