Key Account Manager - Americas (LATAM & NORAM)

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. Role Overview: Nuitée is hiring a Key Account Manager to own and grow a portfolio of accounts across LATAM and NORAM, with full accountability for TTV, conversion, and revenue targets. You'll act as the single point of ownership for everything that drives account performance, from technical adoption to commercial growth, working autonomously to identify, prioritise, and resolve whatever is getting in the way of an account scaling. Nuitée has a large number of US-based clients onboarding, with a strong pipeline behind them. This hire is the first step toward properly covering LATAM and NORAM, as the Key Account team expands to 5 KAMs. What makes it interesting You own a portfolio end-to-end, with real autonomy from day one and no operational safety net telling you what to do next You'll be driving one of the company's biggest growth bets. The growth happening in the US will have a major impact on the business, and you're the one leading that market on the ground Your decisions and account management will meaningfully shape Nuitée's broader commercial strategy in the region Nuitée has grown 10x since 2022, and was profitable already before raising a $48M Series A led by Accel. This role sits right at the center of that growth. The kind of problems you'll work on An account is approaching over-utilisation of their inventory feed, who flags it, and how fast can it get resolved before it becomes a client issue? A client's growth is flattening, what does the data say, and what's the plan to get it moving again? There's a clear upsell opportunity on an account, how do you own that commercial conversation and get it closed? Supply and a client's needs aren't compatible, how do you coordinate internally to fix it before it becomes a churn risk? Full ownership from onboarding to scaling demand partners Manage a portfolio of customer accounts. Build strong relationships with clients and understand their business needs. Serve as the primary point of contact for customer inquiries and issues. Coordinate with internal teams (sales, support, product, operations and engineering) to meet customer expectations. Identify growth opportunities with the clients Monitor customer satisfaction and resolve concerns proactively. Track account performance to reach a consistent growth with clients Role scope The Americas KAM owns the full commercial and operational relationship with a defined portfolio of Strategic and Key accounts across LATAM and NORAM, from post-onboarding through to growth. In scope: Full account ownership post-onboarding: performance, retention, and revenue growth Participation in the onboarding process on a case-by-case basis, as determined by the Lead KAM based on account complexity and strategic importance Revenue targets assigned progressively as the KAM ramps up and takes ownership of accounts Upsell and cross-sell: identified and closed by the KAM directly Close collaboration with Onboarding, Sales, Monitoring, and Product teams This role fits someone who Has 5+ years of experience managing accounts with ambitious, measurable revenue targets, and a track record of hitting them Has strong analytical skills, able to independently interpret complex data, spot trends, and translate them into action without being told Has experience with CRM tools (HubSpot is a plus) Is proactive, comes with a plan rather than waiting for direction, and isn't afraid to pick up the phone and call a client directly Is based in Latin America or the US, with full availability to cover LATAM and NORAM business hours (East and West Coast US) Has native or near-native proficiency in both Spanish and English Why Nuitee? At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions. By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you. By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026 .