About the role
Company Description We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day. When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, TikTok, Sony, or eBay, there’s a good chance our technology powers the payment behind the scenes. At Checkout.com , we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale. We’re also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started. As
the Team Lead, Merchant Operations you will lead a high-performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market. We are looking for a high-impact leader to bridge the gap between technical execution and world-class service. Your role is to oversee two sub-teams: Merchant Care (customer service to our merchants, responding promptly and accurately to their queries) and Merchant Configuration (carrying out system configuration changes on Checkout.com systems, based on requests from internal Checkout teams, on behalf of our merchants). Key
Responsibilities: People Leadership & Mentorship Team Management: Promote a positive, inclusive, and collaborative environment. Proactively address conflicts and maintain high team engagement and morale. Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans. Workload & Capacity: Manage team capacity and resource allocation, ensuring