About the role
2nd Line IT Support Engineer - Open Cosmos This website uses cookies to ensure you get the best experience. Open Cosmos and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy . Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content common--header--menu#toggle" data-common--header--menu-target="button" > Career menu Employee Log in as employee Candidate Log in to Connect Share page Facebook X LinkedIn Mail COO · IT · Multiple locations · Hybrid 2nd Line IT Support Engineer Apply for this job Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… Working in our Chief Operating Office (COO) Our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times. We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology. What will you be doing? This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools. Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions. Meet SLAs and communicate clearly with users and stakeholders. Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID. Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines. Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed. Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding. Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations). Improve automation, self-service, reporting and monitoring through scripting and tooling. Champion security best practice across patching, hardening, device compliance, and access controls. What You’ll bring Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change control and documentation. Familiarity with scripting/automation (PowerShell/Bash) is a plus. Clear, confident communication skills — translating technical concepts for non-technical users. Subject-matter expertise in at least one of the following: Microsoft tenant migrations Microsoft Intune Microsoft Endpoint Configuration Manager SharePoint Administration JIRA Administration API integrations AI adoption For this role you can be based in any of our locations. To apply, you must have the legal right to work in your chosen location. When applying, please submit your CV in English Why Open Cosmos? Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team. Division COO Department IT Role IT Support Engineer Locations Harwell, UK, Athens, Greece, Barcelona, Spain, Porto, Portugal, Tenerife Remote status Hybrid Employment type Full-time About Open Cosmos Open Cosmos is dedicated to solving customer problems with insights from space. Whether this is monitoring agricultural yields, assessing the damage of oil spills or providing navigation solutions, we believe that data from satellites is the most effective and sustainable way of achieving this. Apply for this job COO · IT · Multiple locations · Hybrid 2nd Line IT Support Engineer Loading application form Career site Data & privacy Manage cookies Employee login Candidate Connect login Already working at Open Cosmos? Let’s recruit together and find your next colleague. 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