About the role
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Service Advisor (SADV) acts as a partner who remotely manages the delivery of contracted proactive and support related services. The SADV brokers the engagement and leads the account delivery team for that contract. They are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s). Whenever required the Service Advisor is accountable for the engagement and alignment with deeply technical back-end resources. The Service Advisor is an interface for customers in planning service improvements. They are responsible for monitoring the actual service level compared to the Service Level Agreement (SLA) defined in the Statement of Work. In addition, the SADV monitors and manages the cost of delivery, the revenue growth through upselling opportunities, the profitability, and the contract retention.
How you will make your mark:
Communicates with customer on an ongoing and regular basis on all aspects of service support
Defines the Account Support Plan on the base of the SLA and Proactive tasks
Coordinates the delivery team and resources
Conducts Operational Reviews and is responsible for the implementation of planned activities
Controls the actual service level vs. the SLA
Supports the customer in problem/escalation management
Accountable for monthly billing accuracy for the assigned HPE GreenLake deals
Identify and issue upsell opportunities based on customer request for growth or hardware removal.
About you:
Bachelor / Master’s Degree or equivalent combination of education & experience
At least three years of experience in the IT industry focused on advanced customer support and/or account management and/or implementation of business IT systems and/or designing, maintaining, and implementing services for key accounts.
Project Management capabilities
Fluent in written and verbal English and German.
Industry sector knowledge (finance, manufacturing, etc.)
Ability to build & manage strong customer relationship via a remote environment
Strong communicator
Ability to prepare clear, concise and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Ability to develop & present high impact message to mid-level management
Excellent communication skills: verbal, written & presentation
Advanced knowledge of MS Office package
Process Management software and tools
Advanced MS SharePoint skills
#Li-Hybrid
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#bulgariaJob:
ServicesJob Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.