Manager, IT Operations

the team accountable for maintaining high inventory standards. Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards. Partner with People Programs to deliver new hire orientations that set employees up for success from day one. Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving. Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency. Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing. Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership. Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with

the team. About You Minimum

Qualifications 5+ years of experience in IT operations, IT support management, or a closely related field. Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions. Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform. Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration. Experience building dashboards and reports that help leadership make data-informed decisions. Strong written communication skills; you know how to write a clear Slack message and a detailed runbook with equal ease. Ability to manage multiple priorities and projects simultaneously. A collaborative, service-oriented mindset — you treat internal stakeholders with the same care you'd extend to any customer. Preferred

Qualifications Experience supporting employees across multiple countries and time zones. Familiarity with procurement workflows and SaaS contract management. Background facilitating new hire orientations or employee onboarding programs. Experience working with Confluence for documentation and knowledge management. #LI-Hybrid Instacart provides highly market-competitive

compensation and

benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for

the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our

benefits offerings here . For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below. San Francisco, CA $155,000 — $163,500 USD

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