Job Details | Atlassian Close View this page in your language ? All languages Choose your language 中文 Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Português Pусский Polski Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. Developers Jira Flexible project management Bitbucket Source code and CI/CD Rovo Dev Agentic AI for developers Pipelines Scalable CI/CD automation DX Measure productivity and AI impact Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Rovo AI-powered apps – driven by your team's knowledge. Product Managers Jira Product Discovery Capture & prioritize ideas Jira Flexible project management Confluence Knowledge, all in one place Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Build products with confidence Jira Product Discovery • Feedback • Rovo Rovo AI-powered apps – driven by your team's knowledge. IT professionals Jira Service Management High-velocity service delivery Guard Enhanced cloud security Rovo AI-powered apps – driven by your team's knowledge. Business Teams Jira Flexible project management Confluence Knowledge, all in one place Trello Capture and organize your tasks Loom Quick, async video updates Jira Service Management High-velocity service delivery Customer Service Management Customer experiences reimagined Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Rovo AI-powered apps – driven by your team's knowledge. Leadership Teams Focus Enterprise-scale strategic planning Talent Knowledge workforce planning Jira Align Enterprise-wide work planning & value Optimize strategy and outcomes confidently Focus • Talent • Align Rovo AI-powered apps – driven by your team's knowledge. Back Solutions Solutions By use case Team collaboration Strategy and planning Service management Software development By team Software Marketing IT Product By size Enterprise Small business Startup Non-profit By industry Retail Telecommunications Professional services Government Rovo AI-powered apps – driven by your team's knowledge. Back Why Atlassian Why Atlassian System of Work Atlassian's blueprint for how teams work together Ecosystem New Connect tools, teams, and agents into one intelligent system of work Marketplace Connect thousands of apps to your Atlassian products Customers Case studies & stories powered by teamwork FedRAMP Compliant solutions for the public sector Resilience Enterprise-grade & highly performant infrastructure Platform Our deeply integrated, reliable & secure platform Trust center Ensure your data’s security, compliance & availability Back Resources Resources Customer Support Ask questions, report bugs & give us feedback Templates New Ready-made workflows for every team. Find Partners Consulting, training & product customization support Atlassian Ascend Resources and support for your transformation Community Learn, connect and grow with the Atlassian Community support General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing Resources Project Management Agile Atlassian Learning Get Started Project Collaboration Team Playbook Product Documentation Back Enterprise More + Less - Get it free Jira Flexible project management Jira Service Management High-velocity service delivery Confluence Knowledge, all in one place See all products Get it free Back Get it free Company Customers Careers Careers Home Apply Engineering Careers Early Careers Awards Team Anywhere Team Everyone Candidate Resources Talent Community Back Investors Events Blog Newsroom Press kit Contact More + Less - Careers Browse Jobs Our Teams Engineering AI and Machine Learning Sales All Teams Back Early Careers Team Experience Team Anywhere Team Everyone Employee Awards Back Candidate Resources Candidate Resources Hub Tips for Applying Interviewing Career Growth
Benefits and
Perks Talent Community Awards Back More + Less - Senior Principal Customer Success Manager, Strategic - UKI Apply for this job Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This role is required to be performed from the UK. Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys. Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams. Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion. Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders. AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations. Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams. Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers. Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers. Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention). Experience with AI and digital transformation in enterprise environments. Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices. Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. Excellent problem-solving, communication, and stakeholder management skills. Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks. #LI-GL1 #LI-remote Apply for this job Join the Atlassian Talent Community Don’t see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. Join now Choose your language Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Polski Português русский 中文 Privacy Policy Notice at Collection Limit the Use of My Sensitive Personal Information Terms Impressum Copyright © 2026 Atlassian
Location
Remote
Total raised
$210.0M
Last stage
Public
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.