About the role
Key Accountabilities: 1. Portfolio Delivery & Governance Own end‑to‑end delivery health across a portfolio of ISD consulting projects within ASEAN. Establish and enforce standard delivery governance, including Project health reporting, Customer and internal Steering Committees, Executive escalations and corrective actions. Proactively identify systemic delivery risks and drive early intervention across projects. 2. Accountable for portfolio‑level financial performance, including forecast accuracy, cost control, and margin protection. Partner with CPMs to manage Sub‑contractor and partner costs, Scope, change control, and delivery‑driven financial risks, and ensure clean project closure and financial hygiene. Act as a trusted partner to Finance and Delivery Leadership on delivery‑related financial matters. 3. Internal: ISD Leadership, CSAMs, Architects, Sales, Finance, Partner Management External: Customer sponsors and executives, delivery partners, system integrators Success Measures: Predictable portfolio delivery outcomes; Improved financial health and forecast accuracy; Strong customer satisfaction and delivery confidence; Increased maturity and consistency of CPM practices; Tangible Expansion Opportunity contributions enabled through delivery excellence Directly manage, coach, and develop a team of Consulting Project Managers (CPMs) across ASEAN. Drive improvements in Delivery discipline and planning quality, Escalation effectiveness, Customer communication and reporting maturity. Build future readiness by strengthening bench depth, succession, and capability uplift across the CPM community. 4. Act as a senior escalation point for complex delivery challenges and at‑risk engagements. Lead customer conversations related to Delivery recovery, Governance reset, Confidence and trust restoration. Partner with Customer Success Account Managers (CSAM) and Architects to ensure delivery remains aligned to customer outcomes and value realization. 5. Expansion & Consumption Enable consistent account expansion motion & behaviors across the CPM team, ensuring delivery insights translate into business opportunities. Ensure CPMs identify expansion signals through delivery milestones and customer rhythms Execute disciplined handoffs to CSAMs / Sellers using ISD processes and tools. Reinforce a delivery‑led growth mindset across the ASEAN portfolio. 6. Bachelor's Degree in related field AND 8+ years of experience in customer‑facing consulting delivery, program/project management, or digital transformation, including responsibility for complex, multi‑workstream engagements; 2+ years of experience managing multiple projects or a delivery portfolio, with accountability for delivery outcomes beyond a single engagement; Demonstrated people leadership experience, including coaching, performance management, and development of project/program managers or equivalent roles; Proven ability to operate in a matrixed, cross‑functional environment, partnering effectively with Sales, Engineering, Finance, and Customer Success stakeholders; 10+ years of experience in consulting, large‑scale delivery transformation, or enterprise program leadership, preferably across multiple customers or geographies. Experience managing delivery financials, including forecasting, cost control, margin protection, and project closure discipline, and partner / subcontractor management across different markets. Experience enabling delivery‑led growth outcomes, such as identifying expansion signals, partnering on opportunity handoffs, or supporting pipeline creation through delivery insights. Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
