About the role
About the Job We are looking for a dynamic and strategic Director/Senior Director, Relationship Management with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for zerohash’s diverse B2B client base which includes broker dealers, banks, neo-banks, merchant acquirers, fintechs, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships. This is a fully remote role. #LI-Remote
Responsibilities Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives Develop customer relationships into zerohash advocates to help build a strong community of customers Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing. Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. Responsible for ensuring the highest level of service delivery across the business measured by NPS Design and implement data driven reporting to track client satisfaction Own retention and contract renewals Excel at operating in a dynamic and quickly changing environment Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.