About the role
About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. \n
Who You Are: The Customer Success Manager (CSM) works as a part of Zūm’s Charter team. The CSM will maintain a pipeline of inbound charter requests from new and established accounts, and work with our operations team to confirm fleet availability and secure the booking with the customers. The CSM will own the entire booking process from initial quote to final booking and confirming yard assignments. The ideal candidate will have experience managing time-sensitive requests with high attention to detail and be comfortable communicating with our service locations and customers. This position is remote.
What You'll Do: Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls Providing support to multiple Account Executives. Utilizing Google Suite to organize and manage communication-related to charter requests Learning to use the ZUM admin and charter portals to facilitate the charter booking process Overseeing the entire process from initial quote generation to final booking of trips. Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services Maintaining a high level of attention to detail to ensure accuracy and quality of services Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies Being comfortable with handling a high volume of trip requests, even when the work may become monotonous. Able to support multiple channels of communication (Phone, Chat, Email). What You Bring to Zūm: 1-2+ years of administrative or sales support experience 1-2+ years of logics experience preferred Exceptional communication skills, both written and verbal Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets Willingness and ability to quickly learn and use ZUM admin and charter website Strong organizational skills and the ability to manage multiple tasks simultaneously An understanding of the charter and transportation industry is a plus but not required The ability to work effectively in a team and cross-collaborate with different departments A detail-oriented mindset, ensuring all charter requests are processed accurately A positive and coachable attitude, with the eagerness to adapt to changes and feedback Comfort with handling a high volume of charter requests and the potential for repetitive tasks \n $65,000 - $95,000 a year The targeted base salary range for this role is listed in the