Senior Customer Success Manager, Superhuman for Education

Qualifications 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers, ideally within EdTech Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach. Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading. Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively. Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes. Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones. Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills. Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and

Benefits Superhuman offers all team members competitive pay along with a

benefits package encompassing the following and more: Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility

benefits) Disability and life insurance options 401(k) and RRSP matching Paid parental leave 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) Annual professional development budget and opportunities Superhuman takes a market-based approach to

compensation, so base pay may vary by location. Our US locations are categorized into two

compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by

compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future. The commission portion for this role will be 20% of the On-Target Earnings (OTE). For more information about our

compensation zones and locations where we currently support employment, please refer to this page . If a location of interest is not listed, please speak with a recruiter for additional information. United States: Zone 1: $161,000 - $221,000 USD Zone 2: $145,000 - $199,000 USD Canada: Zone 1: $136,000 - $187,000 CAD We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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