Executive Escalations Senior Associate

requirements, and regulatory obligations. Manage ambiguity with authority: Use sound judgment to handle complex, high-stakes cases with minimal supervision. Set the Gold Standard in Operations: Mentor and elevate peers: Share expertise to upskill team members, refine playbooks, and scale operational excellence, inspired by continuous improvement practices in elite organizations. Innovate processes: Design workflows that embed customer-first principles, reflecting the scalable excellence seen in leading tech and luxury brands.

Qualifications- Investigate with precision: You approach problems like an auditor in finance or a specialist in healthcare, uncovering root causes others miss . Thrive in high-pressure environments: You remain composed and decisive, even in scenarios requiring rapid escalation and executive-level visibility Deliver beyond expectations: You treat every case as an opportunity to innovate and provide high end customer service. Communicate with confidence: Your messaging is polished, persuasive, and tailored for stakeholders at all levels—from team members to C-suite executives. Think systemically: You anticipate the ripple effects of decisions, leveraging foresight seen in industries like aviation safety or strategic consulting. Your Expertise: Experience: 5+ years in customer success, risk management, or service delivery in high-stakes sectors (e.g., aviation, healthcare, finance, or luxury retail). Availability to work 40 hours a week, available to work weekends and/or different shifts/night or graveyard shifts, work from office. Track record of excellence: Consistently rated as a top performer in roles requiring quick decision-making and emotional intelligence. Availability: Flexible to work non-traditional hours, reflecting the round-the-clock commitment seen in premium service industries. Key Skills: Conflict resolution: Expert at diffusing tense situations with empathy and authority Time management: Proven ability to juggle 10+ critical tasks with precision, prioritizing effectively under tight deadlines. Strategic decision-making: Comfortable making high-stakes judgment calls (e.g., financial goodwill gestures, policy exceptions) that balance business and customer needs. Operational excellence: Experience with customer-centric workflows and governance models from industries like financial services or aviation. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for

bonus or incentives, one or more equity programs,

benefits, and Employee Travel Credits. India Annual Pay Range ₹1,090,000 — ₹1,240,000 INR Offices: Gurugram, India Apply Now p]:max-w-[1052px] [&>p]:mb-4"> Airbnb, Inc. can hire employees in states where we have registered entities. Currently, employees cannot be located/live in: Alaska, Mississippi, and North Dakota. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. Reasonable Accommodation — Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. Airbnb Life at Airbnb FAQ Candidate Privacy Careers Job Search Connect Engineering Apprenticeship Internship Programs Machine Readable Files HMSA Kaiser Permanente Anthem © Airbnb, Inc Terms Privacy Sitemap English English Français

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