About the role
Customer Service Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Builds strong working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools). Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Performs weekly vehicle inspections. Coordinates with other teams (e.g., IT, CE) on location of equipment and staging on docs. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation. Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery. Facilitates training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement). Coordinates with security escorts for third-party vendors. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices. Performs manual return processes for non-RMA failed parts. High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience. These
