Support Analyst Intern

responsibilities and duties you can expect include: Provide timely and accurate front-line support for all customers Proactively follow-up with your clients and stay actively engaged from the day a case is opened Engage with clients real-time via email and phone or zoom Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement Become an expert in our security and escalation practices Train your clients based on the understanding you have acquired while working with them Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets and Valuations. Assist with product development by testing new features and bug fixes as well as surfacing customer feedback Contribute to the ongoing learning and success of

the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation About You Fluent in English with strong written and verbal communication skills Experience working in a client facing role, preferably a call-center or similar style work environment Customer Obsessed : Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high Problem Solver : Driven to help and solve problems both for your clients and your team Ownership : Take ownership of problems and enjoy making contributions to process improvements Poised : Exhibit diplomacy, tact, and poise when communicating with clients or customers Adaptable : Able to thrive in ambiguous environments and be nimble to changes Even if you don’t have all of the

qualifications we’ve listed, please apply if you believe you could be impactful in this role! Disclosures: We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details. For information on our data privacy policies, see Privacy , CA Candidate Privacy , and Brazil Transparency Report . Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [email protected].

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