Customer Success Engineer (Automation Specialist)

Contract Length: 6 months (Possibility for extension) Location: Germany, Frankfurt Rate: Competitive day rate based on experience Hybrid Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab. We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way. We are looking to bring on a contract Customer Success Engineer (Automation Specialist) whose mission is to be lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions. Why is this role important for Automata? Join Automata and be part of a team that’s revolutionizing the lab automation industry. You will be at the centre of how our customers experience Automata and help shape their success. You will act as a bridge between the customer and our internal solutions teams, ensuring they are successful with Automata’s LINQ platform. You will live at the intersection of science, hardware and software. In this role you will be responsible for: Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale Collaborating closely with product & engineering teams to translate customer