About the role
Position Title: Master Trainer – Sales Capability Development Location: Remote Business Unit: ICX Enablement
About
the Role We are looking for a Master Trainer – Sales Capability Building to help our sellers and advisors build confidence, strengthen customer conversations, and improve business impact. In this role, you will design and deliver engaging learning experiences that help teams grow consultative selling skills, communicate value clearly, and create stronger customer relationships. You will partner across Sales, Product Marketing, Support, and Enablement teams to create scalable programs that improve seller performance across regions and experience levels. This role combines facilitation expertise, commercial understanding, storytelling, and modern AI-enabled learning approaches. If you are passionate about coaching people, building high-impact learning experiences, and helping teams succeed in a fast-changing technology environment, we would love to hear from you. What You’ll Do Design and Deliver Sales Learning Programs Create and facilitate engaging instructor-led, virtual, and blended learning experiences focused on: Consultative and value-based selling Expansion selling and customer acquisition Customer conversation excellence New user growth and adoption Lead interactive workshops using storytelling, simulations, role plays, and customer-based scenarios. Build practical learning journeys that improve seller readiness, confidence, and execution. Adapt programs for different regions, business priorities, and learner needs. Strengthen Sales Messaging and Reinforcement Coach sellers and advisors on engaging effectively with business and creative decision-makers. Develop sales enablement assets including: Discovery frameworks Talk tracks Objection-handling guides Call preparation tools Build reinforcement strategies that improve learning retention and field adoption. Partner with frontline managers to integrate coaching into everyday workflows. Drive AI-Enabled Learning Innovation Use AI-powered tools to create personalized and adaptive learning experiences. Explore innovative learning formats including simulations, conversational AI, and digital practice environments. Apply learning analytics and feedback insights to improve program quality and learner outcomes. Support adoption of enablement platforms, AI copilots, and modern learning technologies. Collaborate Across Teams Partner with Sales, Product Marketing, Support, and Instructional Design teams to align enablement programs with business priorities. Ensure learning content reflects current Adobe solutions, customer trends, and industry insights. Contribute to a culture of continuous learning, experimentation, and knowledge sharing. What You’ll Bring Experience 5+ years of experience in sales enablement, capability building, learning and development, or sales training within the technology or SaaS industry. 2+ years of customer-facing sales experience. Experience facilitating engaging learning experiences for sales or customer-facing teams. Experience designing scenario-based learning programs using simulations, storytelling, and role-play activities. Familiarity with AI-enabled learning tools, LMS platforms, reinforcement solutions, or conversational AI technologies. Skills Strong facilitation, coaching, communication, and storytelling skills. Ability to translate business value into clear and compelling customer conversations. Strong collaboration and leadership management skills. Comfort using learning analytics, dashboards, and performance insights to improve outcomes. Ability to manage multiple projects in a fast-paced environment. Growth mindset with curiosity about emerging learning technologies and AI-enabled enablement. Education Bachelor’s or postgraduate degree in Business Administration, Technology, Computer Applications, Strategy, Learning, or a related field. Preferred
