About the role
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an RVP at T-Mobile, you’ll own the T-Mobile partnership in your assigned territory, enabling T-Mobile sellers to sell Dialpad. You’ll work closely with product, executives, engineering, finance, and sales channels to grow registrations, pipeline, and sales. You’ll also help create marketing and sales content. In addition, you’ll help bring rigor, focus, and a sales process, and enable T-Mobile sellers to sell Dialpad. You will contribute to our global Sales team by acquiring new T-Mobile customers, uncovering market opportunities, and getting T-Mobile talking about Dialpad! The global Sales team comprises Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communication problems faced by people around the world. This position reports to our AVP, Strategic Partnership (T-Mobile). What you’ll do Execute and build on our partner strategy to both accelerate direct sales and expand our reach through indirect sales. Building partnerships that align with our core sales motion in a low-friction manner is key to success. Align with cross-functional leaders to ensure the right level of support is in place for our partners to be successful (product, support, finance, marketing, etc.). Work closely with sales leaders to train and enable our AEs on successfully working with partners to grow their sales. Optimize profitable revenue growth, strategic partner engagement, and satisfaction. Own pipeline development and forecast management, budgeting, and expense management. Partner with sales, marketing, finance, product, and engineering. Ultimately, this individual is responsible for growing partner-led business in a cost-effective manner by ensuring we have the right strategy in place and driving consistent execution. Skills you’ll bring 10+ years in sales and channel management. Experience building successful channel sales motions within traditionally direct sales companies. Experience working with large technology partners. Experience building go-to-market partnerships with service providers and large Systems Integrators. Experience recruiting, managing, and coaching high-potential sales professionals. Technology industry sales experience.
