About the role
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com , LinkedIn , X , and YouTube . Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Delinea is looking for an experienced Customer Success Manager to own and grow customer relationships, drive production adoption, and ensure customer realized value. You will have a strong understanding of customers’ business objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals.
Responsibilities Manage a portfolio of Enterprise accounts and serve as the primary point of contact. Drive onboarding, product adoption, and track customer business objectives and goals. Lead regular customer check-ins tracking customer success plans along with quarterly business reviews. Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Align cross-functionally on upcoming renewals and potential expansions. Act with urgency and provide continuous customer communication on customer requests. Develop, prepare, and nurture customers Desired Skills and Experience BA/BS degree preferred or equivalent experience 3-5+ years of experience in a similar role as a Customer Success Manager Knowledgeable in privilege access management and cybersecurity best practices preferred Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors Ability to understand business objectives and success criteria to deliver product value Competency with Salesforce and Customer Success Management platforms Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Must be located in Canada; fluency in English and French preferred