Enterprise Customer Success Manager, Grammarly for Education

Qualifications Has 5+ years of experience in Customer Success, Sales, or Account Management roles. Has fluent proficiency in English, both in writing and speaking. Proven success managing enterprise accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. Builds strong relationships with people to understand their needs and goals and identify creative solutions. Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction. Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities. Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them. Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus! Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Support for you, professionally and personally Professional growth : We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. A connected team : Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. Comprehensive

benefits: Superhuman offers all team members competitive pay along with a

benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more. OTE Range: 153,000 - 210,000 PLN/year. OTE is split into an 80% base and 20%

bonus, with no cap. The ramp period is 3 months with a 100%

bonus guarantee. We encourage you to apply At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here .

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