Renewals Manager (EMEA)

Qualifications: Bachelor's degree in business, marketing, or a related field. 4+ years of experience in a sales or account management role preferably in a SaaS company, but not required. Experience working with Mid Market and Enterprise level accounts Strong communication and negotiation skills. Ability to build strong relationships with customers. Proactive and able to manage multiple accounts simultaneously. Experience with Salesforce or other CRM tools is a plus. Second European or Middle Eastern language preferred but not required What to expect First 30 days: Onboarding and training on Docker's products and services. Introduction to the Renewals team and cross-functional teams. Review of current customer portfolio and renewal pipeline. First 90 days: Management of a portfolio of customers and renewals. Identification and pursuit of upselling and cross-selling opportunities. Collaboration with cross-functional teams to resolve customer issues and meet customer needs. One Year Outlook Continued management of a portfolio of customers and renewals, with a focus on driving customer satisfaction and revenue growth. Identification and pursuit of strategic opportunities for upselling and cross-selling. Active participation in cross-functional projects to improve the customer experience. Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job

requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here .

Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical

benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

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