Implementation Project Manager EMEA (Contract)

What you'll do You will own the successful delivery of HqO’s most complex projects and customer go-lives across the EMEA region. In this role, you will: Program manage complex enterprise development projects end to end—delivering outcomes on scope, on time, and on budget while ensuring each program delivers measurable value to the customer. Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value within HqO’s standard onboarding timelines and proactively clearing bottlenecks. Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT. Manage scope and change requests with discipline, ensuring proper documentation, evaluation, and approval throughout the project lifecycle. Maintain clear, transparent communication with internal and external stakeholders—delivering status updates, reports, and project ceremonies that keep everyone aligned and expectations well managed. Proactively identify, assess, and mitigate risks and issues, resolving conflicts and minimizing disruption to program outcomes. Track program milestones, dates, and health in our systems (e.g., Salesforce/HubSpot) and keep relevant stakeholders informed of progress. Partner cross-functionally with Account Management, Sales, Support, Product, and Engineering to align on delivery and remove roadblocks. Guide customers in adopting key product features—delivering training sessions and driving effective product usage and value realization. Develop and optimize processes, templates, and documentation to drive consistency, efficiency, and scalability across HqO’s delivery and onboarding operations in the region. Conduct post-project reviews to capture lessons learned and recommend improvements for future engagements. What you bring 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology. Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language. A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget. Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned. Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training. Solid command of project and program management methodologies, plus risk and change management. Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar). Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks. Excellent written and verbal communication skills. Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives. Commercial real estate or built-environment experience is a plus. How to apply For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit! Apply now PD London, United Kingdom Paris, France Share on: Apply now Terms of service Privacy Cookies Powered by Rippling

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