About the role
A Cloud Solution Architect (CSA) within the Cloud & AI Platforms Global Customer Success team focused on Securing the Modernization and Migration of customer workloads on Azure Customer-Centric Approach: Play a pivotal role in the Azure Application Migrations Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI solutions that drive business value. Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping. Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners. Business Impact: Operational Awareness: Understanding of consumption metrics and their reflection on program effectiveness. Ability to collaborate with local teams for nominations and intake support. Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP. Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings. Architect Azure Infrastructure and Azure Application Migrations Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Azure Infrastructure and Azure Application Migrations roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization. Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers. Continuous Learning: Stay updated on market trends, collaborate with the Analytics & AI technical community, and educate customers about GitHub Copilot and the Azure AI platform. Accelerate Outcomes: Through engaging with field teams, share expertise, drive factory pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs. Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience. Other Requirments These
