About the role
Overview: Disclaimer : Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘ name@ cvent.com ’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud Location: Gurugram Shift Timing: US East Coast Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, -embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. Cvent is seeking an experienced Executive Travel Liaison/Concierge to assist with the development of the company's Corporate Travel Program, focusing within our Event, Tradeshow, Executive Travel, and Executive Expenses, as well as managing the procurement process for an assigned category of spend. The appropriate candidate will work directly with Cvent’s Travel Team located in India to understand the current process, identify recommended areas of improvement, and provide suggestions and recommendations to the Director, Business Operations. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI powered collaboration, we’d love to meet you. In This Role, You Will: Review of the current travel processes and procedures to identify areas of improvement Serve as Concur SME and administrator Proficient with Cvent’s meeting and event products Will work closely with the travel team (1 Assistant Manager and 3 agents), who manage all travel for Cvent's 5,500 employees Work with the travel team to resolve outstanding issues and bring them to a close Create documentation to track and monitor progress Ultimately, provide a complete action plan to put approved suggestions in place Create SOP documents with the Travel Assistant Manager to document all travel processes Manage attendee lists for company events, including obtaining Executive-level approvals Coordinate Executive Travel and manage Executive travel expenses Here's What You Need: 10+ years of travel experience with air, car, and hotel, with both domestic and international exposure Project Management experience preferred Ability to take direction but still self-manage Experience interacting with Executives and their assistants, particularly as it pertains to travel and expenses Ability to share information in an organized and professional manner Familiarization with Microsoft Office Suite, SAP Concur, and Cvent products Detail oriented Great time management, able to understand and meet deadlines and goals Strong negotiation skills