About the role
Senior Software Engineer, AI Navan - Business Travel Solutions & Expense Management Navan - Business Travel Solutions & Expense Management Platform Travel Business Travel Management See how to manage all corporate travel in one place. Program Management Advanced Analytics Navan Rewards Sustainability Travel Services Support Personal Travel Expense Payments Navan Events Business Travel Management See how to manage all corporate travel in one place. Program Management Travel Services Advanced Analytics Navan Rewards Sustainability Support Personal Travel Expense Management Control, manage, and track expenses. Payments Use Navan cards or bring your own corporate card. Navan Events Source venues and manage events end-to-end. Intelligence Integrations Security & Trust Solutions By Role Accounting Teams Executive Assistants Finance Teams Travel Managers Travelers By Company Size Enterprises Small Businesses By Industry Energy and Utilities Financial Services Food and Beverage Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate & Construction Retail and E-Commerce Technology and Software Study finds Navan saves customers 16% on business travel Read now Pricing Resources Resource Center Webinars Guides and Reports Blogs Per Diem Calculator Mileage Calculator Glossary See why 77% of managers prioritize all-in-one T&E Read now Customers Case Studies Customer Reviews Admin resources End-User Resources Help Center Your browser does not support the video tag. “Navan just feels so much easier. It’s super seamless.” Watch full video Company
About Us Partners Careers Contact Us Join our team View job openings Region France Germany Netherlands Spain United Kingdom United States Your browser does not support the video tag. Introducing Navan Edge Early access The new standard for frequent travelers: tailored, rewarding, effortless. Get started Request a demo Log In France Germany Netherlands Spain United Kingdom United States Log In Log In Log In Senior Software Engineer, AI Location: New York, NY Department: Engineering Navan is building the next generation of intelligent travel experiences, where loyalty, personalization, and AI agents help travelers make better decisions before, during, and after every trip. As a Senior Software Engineer, AI on the Loyalty Wallet team, you’ll build agentic product experiences that understand a traveler’s loyalty programs, surface useful insights, and safely help users manage their memberships through Navan Edge. What You’ll Do: Build AI-Powered Product Experiences: Design and develop agentic workflows that help users view, understand, connect, and manage their loyalty programs through chat, wallet surfaces, and personalized recommendations. Develop Production AI Systems: Build reliable LLM-powered flows with structured outputs, tool calling, guardrails, human confirmation, evals, and monitoring for real customer-facing use cases. Own Agent and Workflow Quality: Create and maintain scenario tests, adversarial evals, prompt/tool contracts, and quality metrics that ensure agents behave safely around loyalty data, PII, financial guidance, and unsupported requests. Integrate Across the Stack: Work across frontend, backend, and AI orchestration layers, including wallet APIs, streaming chat experiences, UI components, data services, and ML/LLM workflows. Turn Data Into Personalization: Help transform loyalty balances, tier progress, membership data, connected email signals, and trip context into useful recommendations and next-best actions. Collaborate Cross-Functionally: Partner closely with product, design, backend, data, and platform teams to ship polished, measurable customer experiences. Raise the Engineering Bar: Champion maintainable code, thoughtful abstractions, strong tests, observability, documentation, and operational ownership. What We’re Looking For: 6+ years of software engineering experience building production systems, with meaningful hands-on experience in AI, LLM, agent, workflow, or ML-powered products. Experience building agentic systems, tool-calling workflows, RAG-like systems, structured LLM outputs, eval pipelines, or AI assistants in production. Strong engineering fundamentals in TypeScript/Node.js, Java, Python, or similar backend/product engineering stacks. Experience with distributed systems, APIs, async workflows, caching, observability, and production debugging. Comfort working with AI safety patterns such as guardrails, HITL confirmation, deterministic tool boundaries, hallucination prevention, and PII-sensitive workflows. Product mindset and ability to translate ambiguous user needs into robust, user-facing experiences. Strong ownership mentality, with the ability to ship, measure, iterate, and support features after release. Experience with travel, loyalty programs, personalization, fintech, or consumer data products is a strong plus. Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent hands-on experience. The posted pay range represents the anticipated low and high end of the