ERP Technical Support Engineer Infor CSI (SyteLine)

requirements, i.e. functional, performance, availability, security, etc. Design ERP system solutions to meet

requirements; participate in design reviews Configure and develop system solutions per design specifications, participate in code/configuration reviews Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet

requirements Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties) Provide proper ERP support, training, and maintenance: Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed Ensure proper monitoring and alerting for ERP related solutions Create and maintain system documentation/user guides; deliver training as needed Perform regular system updates & patching, where applicable Ensure data quality and integrity Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality Finish the proper documentation, i.e. design, configurations, ticketing, work updates Provide timely and accurate estimates to complete work and updates on status of work Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies Automate work via scripting and other methods Travel to Re:Build sites, as needed Other tasks, as assigned What you bring to

the Team Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to: CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10 Enhancements, Customizations, Implementations CSI Mongoose development, integration/APIs/ION, Forms development, Workflows Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning Microsoft .NET, SQL Server Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: Analysis, design, development/configuration, testing, and support Agile/Scrum Structured deployment across non-Production and Production environments UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design) Deep experience and ability to effectively work with both end users (non-technical) and technical team members Working knowledge and demonstration of security protocols Demonstrated ability to learn new technologies and apply quickly in a beneficial way Preferred knowledge and experience in the following: Microsoft Power Platform and Power BI Basic networking ITIL processes Manufacturing environments and Lean Manufacturing processes ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control Education and/or Experience: Bachelor's Degree or equivalent experience in Information Technology (or related field) 5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required Location

Requirements: Onsite: Wilmington, MA Work Week: Hybrid 3 days in / 2 days remote at any of the following Re:Build locations.

Compensation: Base Salary Range $100,000 t0 $125,000, plus annual cash

bonus and long term incentive The BIG payoff We are a company who is going to make a difference in the industries and the communities in which we choose to operate. Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company! We want to work with people that reflect the communities in which we operate Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at 617.909.6275. Create a Job Alert Interested in building your career at Re:Build Manufacturing? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorized to work for any US employer? * Select... Will you now, or at any point in the future, require visa sponsorship to work lawfully in the United States? * Select... This position requires access to export-controlled information. To comply with U.S. export control regulations, applicant must be a U.S. citizen, lawful permanent resident, refugee, asylee, or eligible to obtain the required export authorizations. Are you a U.S. citizen, lawful permanent resident, refugee, or asylee? * Select... We would like to use SMS communication to contact you with regards to your application. Do you approve? * Select... We require the current physical/mailing address for all candidates. Please enter your address here. * LinkedIn Profile What is your experience supporting or developing in Infor CloudSuite Industrial (CSI) / Syteline environments * Select... to capture Infor experience level What are the technical tools or frameworks used for ERP integrations and customization? * CSI Mongoose Framework Infor ION / API Integrations SQL Server / Database Queries Microsoft .NET (C#, ASP.NET, MVC) JavaScript / jQuery / Web Development Power BI or Power Platform None of the above to determine their ERP integration experience What type of ERP support activities you have directly performed * User-level troubleshooting only (Tier 1) Functional configuration and setup (Tier 2) Technical issue resolution and scripting (Tier 3) Development, testing, and deployment of ERP solutions across environments Led ERP system design, integration, and implementation initiatives level of ERP support experience Note: This position will require travel to our subsidiaries across the USA. Are you open to travel? * Select... Note: We are seeking a hire commutable to one of our subsidiaries. This office is based in Wilmington, MA. If you are not local to this location, are you open to relocation? * Select... Which ERP system have you worked with? Please select from drop down * Oracle NetSuite Sage Intacct SAP Infor Syteline Freshbooks I have no ERP system experience identifying who has Infor Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Re:Build Manufacturing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to

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