About the role
Provide Japanese-language technical support for customers in Japan. Develop deep technical expertise in Azure Networking, serving as part of the Azure Networking support organization. Investigate and resolve complex networking-related issues, working closely with customers, support teams, and engineering groups. Contribute to service quality improvements, knowledge sharing, and technical readiness initiatives within the Azure Networking domain. Provide Korean-language technical support for customers in Korea. Support a broad range of Azure infrastructure technologies, including: Develop broad technical knowledge across multiple Azure technologies and quickly triage customer issues to the appropriate subject matter experts. Collaborate with global engineering and support teams using English communication and AI-assisted productivity tools to investigate complex issues and drive resolution. Coordinate with specialized engineering teams worldwide to ensure timely and effective customer outcomes. Applicants must reside in Japan to be eligible for this position. 3+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience Strong knowledge and understanding of TCP, IP protocols and OSI model Experience with Infrastructure and Network Administration Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and, or Linux, Virtualization of SDN technologies Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2 Hands-on experience of Proxy and Firewall Korean: Fluent verbal and written communication skills. Japanese: Business-level proficiency (JLPT N2 equivalent or higher) English: Ability to communicate effectively with internal engineering teams and read and understand technical documentation Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing Technical depth with current technology and willingness to learn new skills. Knowledge of one of the following domains will be beneficial but not mandatory: Windows Azure Platform, Operating System/Virtualization, and Networking. Experience with Hyper-V configuration and administration
