About the role
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you’ll do As Product Manager for Product-Led Growth (PLG), you’ll own the roadmap for how Otter grows through the product itself. This role is focused on building a self-serve growth engine that improves acquisition, activation, monetization, and retention. You will: Design and run experiments to improve funnel efficiency, reduce CAC, and increase conversion from lead → customer → expansion. Build features and flows that generate organic growth. Drive monetization through pricing experiments, upsell opportunities, and CRM-driven campaigns that expand LTV. Partner with Marketing, Sales, and Data Science to enrich leads, improve attribution, and optimize channels. Define and track success metrics – CAC, LTV, conversion rates, activation velocity, and self-serve revenue. Work cross-functionally with engineering, design, and GTM to ship fast, learn quickly, and scale what works. What we’re looking for 3+ years of product management or relevant experience. Proven track record of building and scaling growth-focused product experiences. Strong quantitative skills: comfortable with SQL, experimentation, and growth modeling. Creative problem solver with a bias toward fast learning and iteration. Excellent communicator who can align GTM, data, and product teams around a shared growth roadmap.
Bonus: experience in SaaS, marketplaces, or restaurant/commerce technology.
Why join us Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline. Impact at scale: What you build will directly power thousands of restaurants and millions of diners. Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career. What else you need to know This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. The base salary range for this role is $195,000 - $242,000 per year. Actual