About the role
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to
how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Customer Engineering owns two connected mandates: building custom integrations that connect biopharma and biotech customers' scientific and IT workflows directly to Benchling, and building the internal engineering products — desktop applications, Connect adapters, Tenant Operations tooling, and public MCP servers — that make that integration work scale across our whole customer base. See an example of our customer integration work on our website , which describes how we automated DNA assembly to improve efficiency and reduce cost.
RESPONSIBILITIES Collaborate directly with customers to understand complex scientific workflows and implement product integrations. Own projects end-to-end, from initial design to production rollout, whether the "customer" is an external biopharma partner or Benchling's own engineering org. Strengthen Benchling's APIs and developer platform by leveraging the latest features and acting as the voice of the customer — or
