About the role
About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience. You Will: Answer inbound calls with empathy and professionalism. Qualify cases and confirm eligibility using defined criteria. Guide clients through the sign-up process and secure retainers. Hand off cases to attorneys and lead paralegals with complete and accurate information. With your teammates, maintain responsiveness as a key builder of trust with every partner. Your Team: Legal Operations Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. You Might Be a Fit if You: Have 5+ years in client-facing intake or sales roles, ideally in legal services. Are an excellent communicator who can build trust quickly. Stay calm and focused under pressure. Are comfortable working flexible schedules, including evenings and weekends.