About the role
Ready to be a Titan? As a Sr. Pro Product Specialist focusing on Conduit Tech, you'll join the Pro Product Excellence team and play a vital role in Conduit Tech’s growth and mission to enable all HVAC Pros to design, sell, and install energy-efficient systems. Conduit Tech was recently acquired by ServiceTitan, the leading software platform in the service industry. As a teammate on the Conduit Tech team, you would be operating in the best of both worlds - you’ll be on a small, start-up team with a high opportunity for impact, and you will be operating with the resources and stability of the industry’s leading software platform. This position involves onboarding and training new strategic clients, managing a portfolio of multi-branch residential and commercial service companies, onsite training and customer engagement trips, and ensuring both company revenue and customer success through effective timeline management, event coordination, and comprehensive training. This role is perfect for a highly organized, detail-oriented professional with experience in a start-up environment, a passion for technology and customer success.
What you'll do: Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. Guide clients through the implementation, configuration, and training of Conduit. Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. Iterate frequently on processes in a fast-paced, startup-like environment with high ownershipand opportunity for impact. What you'll bring: Experience in Support, Implementation, or Account Management within a software or SaaS environment. 2+ years of relevant experience managing multiple accounts with a proven track record of success, OR 1+ years experience in the home services industry. A BA/BS degree is preferred. A self-starter who thrives in fast-paced environments, with demonstrated leadership, motivation, and strong attention to detail. Experience working in a start-up environment - 1+ years in a Pre-seed through Series B environment. Proven ability to multi-task and manage multiple projects concurrently, using data-driven decision-making to prioritize. Ability to efficiently identify, troubleshoot, and resolve technical issues. A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity. An intermediate understanding of value drivers in recurring revenue business models. Why you'll love this role: You will be at the forefront of empowering clients to succeed with Conduit Tech from day one. Join a team that values innovation, technical expertise, and client-centric solutions, helping customers maximize the capabilities of this innovative product. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness