Technical Account Manager

Who we are. Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time. Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes. YouTube: Reality Defender Wins RSA Most Innovative Startup The Technical Account Manager Role. Reality Defender is hiring a Technical Account Manager to be the technical backbone of our customer relationships. This role reports to the Director of Customer Success and works closely with Engineering and Product to keep our enterprise, financial, and government customers confident in what our platform tells them. You'll own the technical health of a portfolio of accounts — from onboarding and integration through ongoing support — and you'll be a critical link between what customers experience in the field and what we build next.

Responsibilities include: Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts Set up and configure customer integrations directly — API auth, webhooks, sandbox environments Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you Flag at-risk accounts early, before a technical issue becomes a trust or retention issue Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input Support pre-sales and renewal conversations with technical credibility when needed Contribute to internal enablement so the broader CS team can handle more technical questions without escalation