About the role
Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities. Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations. Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment. Ensure teams maintain and perform steps required to keep the inventory balance accurate. Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs. Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use). Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation. Embody our culture and values. High School Diploma AND experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience. You may be required to travel between sites as part of this role so a valid driver's license will be required. These
