Senior Operations Manager, B2B Operations Enablement

As Senior Operations Manager, B2B Enablement, you'll own the systems and processes that make enterprise program launches repeatable and scalable. You'll work across apprenticeship and upskill programs, partnering with Customer Success, Product, Learning, and Engineering to design the operational foundation that lets us bring on a new client — or a new program — without reinventing the wheel every time.

You'll manage two direct reports and report into our Director, Operations.

What You'll Do

• Own new program and client launch operations. Build and run the end-to-end launch process for first-time programs at new clients and new programs at existing clients — covering launch planning, QA, cross-functional coordination, and go-live readiness. Programs you'll work across include PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as we expand.

• Design operational infrastructure for new modalities. When we launch a new delivery model — partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes — you build the operational backbone that makes it work. You think through the implications before go-live, not after.

• Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.

• Lead and develop two direct reports. Set clear goals, coach consistently, and build a team that can handle complexity with minimal escalation.

• Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.

What You'll Bring

• 3+ years of operations or consulting experience

• 2+ years of building B2B operations enablement within a start-up

• Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick

• Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule

• Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)

• Ability to manage a team while staying close to the work yourself

• Comfort with ambiguity — you can build structure where there isn't any

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.

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