Forward-Deployed Product Manager (US-Remote)

About Tailor

Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.

About the Role

We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.

What You’ll Do

• Gather and Clarify Requirements
• Work directly with clients to understand business needs and pain points
• Translate those needs into clear, prioritized requirements for engineers
• Own the Client Relationship
• Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
• Proactively manage expectations, timelines, and feedback loops.
• Support Internal Teams
• Provide context and clarity to engineers to help ensure smooth delivery.
  Ensure alignment between what was requested, what’s being built, and what’s being shipped.
• Build Repeatable Patterns
• Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
• Help improve internal handoff flows, requirement intake, and communication patterns.
• Shape the Product Roadmap
• Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.

What We’re Looking For

• 2+ years in a Software Company
• Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.
• 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
• Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.
• Exceptional communication skills — you can make complex things sound simple and actionable.
• Organized, structured thinker who can reduce ambiguity
• Technically fluent enough to collaborate with engineers and ask the right questions
• Based in or willing to be frequently present in Los Angeles. ~20% travel.

Nice to Have

• Experience with ERP, internal tools, or operational SaaS products
• Familiarity with APIs, data workflows, or developer platforms
• Consulting or customer onboarding background
• Comfortable supporting multiple stakeholders and balancing competing priorities

Compensation & Benefits

• Salary: $130,000 – $170,000 + Bonus
• Benefits: Health, dental, vision, flexible PTO, and more

Why Tailor?
You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.