Professional Service Manager

Responsibilities: Meet with new clients daily to get them set up and onboarded in Connecteam. Provide exceptional customer service. Work offline to complete tasks assigned by clients. Manage multiple tasks in a fast-paced, high-pressure environment. Collaborate with the CS and R&D teams to ensure a seamless customer experience. Experience & Skills: 1+ years of experience in customer oriented position - required 1 year of experience in a SaaS company – preferred Native-level English proficiency – MUST. You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve. Strong team player with excellent communication and collaboration skills. Ability to thrive in a high-pressure environment. Working hours: Monday–Friday: 9:00am 5:30pm Located in commutable distance to office in Melbourne, able to work hybrid 3 days per week - MUST. Hybrid Work Schedule Monday, Wednesday, Friday - in office. If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you! #LI-Hybrid Joining Connecteam Is The Smart Move: We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy All open positions Start for Free Book a demo Contact Sales Send a message Login Follow us Product Employee Time Clock NFC Time Tracking Employee Scheduling Checklists & Forms Task Management Updates Chat Help Desk Surveys Knowledge Base Recognition & Rewards Documents Training Hiring & Onboarding Employee Directory Platform New AI powered New Earned Wage Access New Integrations Trust Center Solutions Time Management Operations Management Employee Onboarding Health & Safety Employee Engagement Company Intranet Compliance Enterprise Small Business Industries Construction F&B Cleaning Healthcare Retail Field Services All Industries Company Pricing Free Trial Customer Stories

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