Customer Advisor

responsibilities, and the scope of

the role may evolve with the needs of

the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For: 7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes. Significant leadership experience in customer success roles, demonstrating the ability to guide teams and influence cross-functional initiatives that drive retention and growth. Proven experience leading research, analysis, and presentation of insights derived from customer learnings to inform strategies and drive improvements. Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, customer engagement, retention strategy) to provide tailored guidance and best practices to clients. Exceptional verbal and written communication skills, with demonstrated ability to deliver engaging presentations and articulate complex concepts to diverse audiences, including C-suite executives. Experience facilitating large working sessions and workshops with diverse stakeholders, fostering collaboration and ensuring productive discussions. Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable recommendations. Excellent relationship-building skills with a customer-centric mindset, enabling effective engagement with stakeholders at various organizational levels. Ability to challenge customers on the status quo, encouraging them to adopt innovative approaches while advocating for their needs. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our

Compensation and

Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $145,000 – $155,000 USD annually. Actual

compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual

bonus and participation in Gainsight’s equity program. We offer a comprehensive

benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional

benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected]. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.