About the role
About Reputation Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Your Role at Reputation Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business's eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation's AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. The Partnerships Business Analyst supports the integration and data-source partnerships owned by the Manager, Product Management, helping track and coordinate the many moving pieces involved in developing and maintaining them. You'll assist and coordinate in turning early partner interest into signed, certified, supported integrations — tracking the status and steps to onboard each new technology partner — and help keep those relationships healthy for the life of the contract. This role will operate as a relationship-and-operations-focused coordinator, combining: Structured tracking of commitments, certifications, and renewal deadlines Cross-functional coordination with Product, Engineering, and Support Relationship-building and outreach support with external partner POCs Business context and input to help inform partnership priorities set by product leadership This role is ideal for individuals who thrive on staying organized across many concurrent relationships and deadlines, rather than just high outreach volume. The Core Competencies We Hire and Develop For Ownership – You track commitments through to completion and don't let things slip between the cracks Cross-Functional Fluency – You translate cleanly between Product, Legal, and external partner teams Relationship Discipline – You maintain partner trust through consistent, two-way communication — routing internal requests out to partner POCs and partner updates back to the right internal teams Commercial Thinking – You provide input on business impact to help inform partnership priorities set by product leadership Process Rigor – You build systems (trackers, calendars, CRM records) that don't depend on memory How You'll Shape the Experience Support outreach and early-stage partner development, including identifying prospective integration partners and points of contact Track the status and steps required to onboard each new technology partner, from initial interest through certification and launch Maintain a calendar of API certification renewals, contract expirations, and other time-sensitive partner obligations, driving renewal work ahead of deadlines Serve as a day-to-day communication link between internal teams and partner POCs — routing internal requests out and partner updates back to the right stakeholders Maintain an up-to-date directory of partner support points of contact and escalation paths Shepherd partner contracts through legal review and execution, tracking status and unblocking delays Support Product Managers and the Sources PM by organizing and tracking partnership targets tied to roadmap needs, with prioritization set by the Manager, Product Management Track and report on partnership pipeline health, integration status, and partner performance metrics Assist with day-to-day maintenance of existing partner relationships — check-ins, issue triage, renewal conversations — so integrations don't go stale between major initiatives Escalate strategic or high-value partnership opportunities to the Manager, Product Management for direct involvement Additional duties as assigned The Skills That Set You Apart 2+ years of relevant experience Undergraduate degree preferred; equivalent relevant experience will also be considered Experience in a business analyst, project coordinator, or similar operations/coordination role Strong written and verbal communication skills Comfortable with outbound communication — cold outreach, scheduling, and relationship-building with external POCs Structured, disciplined approach to work and time management Working familiarity with contract/legal processes sufficient to shepherd agreements through review Ownership mindset with a bias toward action Experience using Salesforce or other CRM
