About the role
About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Security Engineer focused on Product Security and AI, you will help secure Dialpad’s applications, platforms, and AI-powered capabilities throughout the product lifecycle. You will partner closely with software engineers, infrastructure teams, product managers, and AI practitioners to identify risks early, design secure architectures, and raise the security bar across our products. This role blends hands-on technical depth with strong business judgment and a modern understanding of how AI changes the application security landscape. This position reports to the Chief Security Officer and offers the opportunity to work on some of Dialpad’s most critical customer-facing systems and emerging AI initiatives. What you’ll do Partner with engineering teams to design and review secure architectures for customer-facing products, APIs, integrations, and internal platforms. Lead product security reviews, threat modeling sessions, and design assessments for new features and major platform changes. Identify, validate, and drive remediation of application security issues across web, backend, cloud, mobile, and API surfaces. Build and improve security guardrails in the software development lifecycle, including secure defaults, testing, and automation. Define security
