Process Transformation Lead (Automation & AI)

responsibilities and

requirements of the job. However, the description may not be all-inclusive, and

responsibilities and

requirements are subject to change. Knowledge, Skills and Abilities Strategic thinker with the ability to operate across the full process lifecycle: from problem framing through measured business outcomes. Strong facilitation skills with the ability to lead discovery and design sessions across diverse stakeholder groups, including front-line practitioners and senior leaders. Deep understanding of process improvement and operational design in services and business operations environments, including workflow mapping, friction and waste analysis, root-cause investigation, and the disciplined redesign of cross-functional workflows. Conceptual understanding of AI and automation capabilities, including what large language models, predictive models, agentic AI, and workflow automation platforms can and cannot do, and the judgment to identify where each can improve a process. Analytical fluency, with the ability to define baselines, design metric frameworks, and translate operational data into business outcomes. Excellent written and verbal communication skills, including the ability to present complex transformation strategies to executive audiences and translate them into clear operating models for working teams. Strong project management skills with the ability to manage multiple concurrent initiatives at different lifecycle stages.

Qualifications Bachelor's degree or equivalent experience required; degree in business, engineering, operations, or related discipline preferred. 5+ years of progressive experience in process improvement, or transformation, with at least 3 years leading cross-functional transformation initiatives. Demonstrated facilitation skills, with proven experience leading discovery, mapping, and design sessions across diverse stakeholder groups, including front-line practitioners and senior leaders. Proven experience in process improvement and operational design in services or business operations environments, including workflow mapping, friction and waste analysis, root-cause investigation, and the redesign of cross-functional workflows. Strong analytical skills, with demonstrated ability to define baselines, design metric frameworks, and translate operational data into business outcomes. Conceptual understanding of AI and workflow automation platforms capabilities with the judgment to identify where each can improve a process. Some international travel is required. F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the

responsibilities and

requirements of the job. However, the description may not be all-inclusive, and

responsibilities and

requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment,

compensation, promotion,

benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected]. Hybrid: Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.

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