Senior Manager - Renewals, Retention and Expansion

• Revenue Ownership: Own monthly and quarterly repeat revenue targets across renewals, recurring payments and upsell.
• Pipeline and Forecasting: Build a predictable retention revenue and expansion pipeline, maintain accurate forecasts, and report key risks and opportunities.
• Team Leadership: Lead, coach, and develop the customer revenue team through target setting, pipeline reviews, call coaching, and performance management.
• Retention and Expansion: Identify at-risk customers, improve repeat payments, and create strategies for retention, reactivation, upselling, and cross-selling.
• Customer Segmentation: Develop tailored engagement strategies based on customer value, geography, learning progress, engagement, and churn risk.
• Performance Improvement: Track funnel metrics, customer lifetime value, revenue retention, and team productivity to improve performance.
• Sales Enablement: Create playbooks, call scripts, objection-handling frameworks, and communication templates for the team.
• Cross-functional Collaboration: Work with Revenue Operations and other teams to maintain accurate CRM data, dashboards, campaigns, and customer insights.

Requirements

• Education: A background in Computer Science or a technical field is preferred but not mandatory.
• 2+ years of experience in sales, account management, renewals, customer expansion, or a similar revenue-focused role.
• At least 1 year of experience leading and managing a sales or customer revenue team.
• Demonstrated success in achieving revenue targets through renewals, upselling, cross-selling, or account growth.
• Strong experience in sales coaching, target setting, pipeline management, and performance management.
• Excellent communication, negotiation, objection-handling, and relationship-building skills.
• Strong analytical ability and comfort working with revenue dashboards, conversion funnels, and performance data.
• Ability to balance customer needs with commercial outcomes.
• Experience working with CRM and customer engagement tools.
• Ability to work in a fast-paced environment with customers and teams across multiple countries and time zones.
• Strong ownership mindset with the ability to independently identify and solve problems.

Skills

• Experience in EdTech, consumer internet, subscription businesses, education, or other B2C sales environments.
• Experience managing a high-volume customer portfolio or inside-sales operation.
• Experience selling to parents or families.
• Familiarity with recurring revenue, retention, customer lifetime value, and revenue forecasting metrics.
• Experience building or scaling a renewals, account management, or customer expansion function.
• Experience working with international customers.

Benefits

• Dynamic Environment: Work with a young, ambitious team on a mission to transform education.
• Stock Options: Yes, you own a piece of what you build
• Daily Meals: Lunch & dinner provided every day
• Midnight Snacks: If you're working late (post 1–2 AM), we've got you covered
• Health insurance

Please note this is an in-person role. Interviews will be conducted at our Bangalore office.

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