About the role
Deliver success through empowerment and accountability by modeling, coaching, and caring: define team objectives, enable success across boundaries, help
the team adapt and learn, and invest in the growth of others. Coach
the team on developing and delivering strategic roadmaps in partnership with key stakeholders and executives, prioritizing engagements to address agreed-upon customer outcomes and account priorities. Mobilize resources for identifying, resolving, and mitigating blockers to accelerate customer adoption, maximize retention, and minimize churn. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Advanced business-level proficiency in Japanese and business-level proficiency in English. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience. 5+ years relevant work experience within customer industry. 3+ years people management experience. 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
