About the role
Customer Engagement Develop and maintain strong relationships with healthcare executives, business decision makers, and technology leaders. Establish trusted advisor relationships with hospital leadership, healthcare administrators, CIOs, IT leaders, and clinical stakeholders. Understand customer business priorities, technology strategies, and organizational goals. Lead executive-level conversations focused on business transformation, operational efficiency, innovation, cybersecurity, and AI adoption. Help healthcare organizations accelerate digital transformation initiatives. Support customers in modernizing infrastructure, applications, data platforms, and workplace collaboration environments. Guide customers through cloud adoption, hybrid cloud transformation, AI innovation, and cybersecurity modernization journeys. Identify opportunities to improve healthcare operations, research capabilities, workforce productivity, and patient services through technology. Collaborate with Solution Specialists, Cloud Solution Architects, Customer Success Account Managers, Partner teams, and Industry teams. Foster effective collaboration across all stages of the customer lifecycle. Experience working with healthcare providers, hospitals, medical centers, healthcare systems, healthcare technology companies, life sciences organizations, or public healthcare agencies. Knowledge of healthcare industry trends, challenges, and digital transformation priorities. Experience engaging healthcare executives and healthcare IT organizations. Familiarity with healthcare information systems and operational environments, including: Hospital Information Systems (HIS) Electronic Medical Records (EMR/EHR) Picture Archiving and Communication Systems (PACS) Laboratory Information Systems (LIS) Radiology Information Systems (RIS) Clinical, administrative, and research applications Datacenter modernization Infrastructure transformation Hybrid cloud architecture Cloud migration initiatives Application modernization Data platform modernization Cybersecurity modernization Business continuity and disaster recovery planning Cloud Computing Artificial Intelligence Data and Analytics Cybersecurity Digital Workplace Transformation Enterprise Software Platforms Experience working with healthcare system integrators, consulting firms, or healthcare ecosystem partners. MBA, EMHA, Healthcare Informatics, Public Health, Information Management, Computer Science, Engineering, or related disciplines.
