About the role
About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About
the Role OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Quality Department serves as the essential "anchor" ensuring clinical excellence remains uncompromised. We are looking for a Quality Operations Specialist to join our small, highly efficient team. In this entry-level role, you will be the operational engine behind our quality initiatives. You will work side-by-side with our Quality RNs to audit clinical charts, track provider training, and ensure that as we grow, our standards remain elite. This is a role for a detail-oriented "detective" who thrives in a collaborative, fast-paced environment where priorities can shift in an instant.
What You'll Do Clinical Chart Auditing: Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy. Root Cause Analysis (RCA) Support: Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures. Compliance Tracking: Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles. Provider Communication: Disseminate approved quality messaging and educational updates to the provider population with professional tact. Cross-Functional Triage: Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage. The "Team Pivot": Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.
Who You Are Exceptional attention to detail; you enjoy finding the "needle in the haystack." The ability to deliver feedback and protocol
