Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. We are seeking an FP&A Manager to join our Finance team as a dedicated business partner to our global Product & Engineering organization. This is a high-impact individual contributor role for an experienced FP&A professional who enjoys working closely with business leaders, understanding what drives their organization, and turning financial data into insights that support better decisions. Reporting to the Sr. Manager, FP&A, you'll partner with Product and Engineering leaders on planning, forecasting, investment decisions, and performance management. You'll help leaders understand the financial impact of their decisions, challenge assumptions, identify risks and opportunities, and bring a thoughtful financial perspective to how we allocate resources. You don't need to be a Product & Engineering finance expert on day one. We're looking for someone with strong FP&A fundamentals, excellent business-partnering instincts, and the curiosity to learn the operational and technical drivers behind our Product & Engineering organization.
What You'll Do Serve as a trusted FP&A business partner to Product & Engineering leaders, helping them understand financial performance and make informed business decisions. Lead budgeting, forecasting, and long-range planning for your areas of the Product & Engineering organization, connecting headcount, investments, and other operational drivers to our financial plan. Build financial models and scenario analyses to evaluate investments, resource allocation decisions, and other business opportunities. Analyze financial and operational performance, identify key trends, risks, and opportunities, and translate your findings into actionable recommendations. Partner with leaders on headcount and expense planning, helping teams understand tradeoffs and make thoughtful investment decisions. Develop reporting and dashboards that provide clear visibility into budgets, forecasts, and key business drivers. Partner with Accounting during the monthly close process to ensure accurate results and provide meaningful variance analysis. Develop a deeper understanding of Product & Engineering cost drivers, including cloud infrastructure and other technical investments, and help identify opportunities to improve efficiency. Create clear financial narratives and presentations that make complex information easy for Finance and business leaders to understand. Identify opportunities to improve and automate FP&A processes, reporting, and workflows so
the team can spend more time on analysis and business partnership. 5+ years of experience in FP&A, Strategic Finance, or a related role Strong experience as a finance business partner, with the ability to build relationships with business leaders, understand their priorities, and provide financial insights that support better decision-making Solid FP&A fundamentals, including budgeting, forecasting, variance analysis, and financial modeling Strong analytical skills with the ability to work through complex data, identify what matters, and translate findings into clear, actionable recommendations Advanced Excel and/or Google Sheets skills and experience building financial and operational models Strong communication skills and the confidence to ask questions, challenge assumptions, and bring a thoughtful financial point of view to business discussions A proactive, collaborative approach with the ability to work independently and manage multiple priorities in a fast-paced environment Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $150,000 - $190,000. This role is also eligible for a target
bonus.
Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter
benefits, and wellness
benefits are also offered. Freshworks also offers adoption and parental leave
benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
About Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment.
It was founded in 2010 and is headquartered in San Mateo, USA.
