Legal Consultant

requirements. Short-Term Consultation & Problem Solving: Deliver objective, brief legal interventions to empower clients. Help them understand their legal position, identify their next steps, and draft or interpret basic legal concepts (e.g., Contracts; Property, Taxation, Pension, Retirement, Third Party claims, Wills and Testaments). Referral & Resource Navigation: Identify when a matter requires formal representation or specialised litigation. Refer clients to appropriate external bodies (e.g, Legal Aid SA, Small Claims Court, Rent Burning Boards) or internal EAP affiliate networks. Case Documentation: Maintain accurate, timely, and confidential legal records of all consultations in strict compliance with the Protection of Personal Information Act (POPIA) and organizational standards.

Qualifications Matric (Senior Certificate) Legum Baccalaureus (LLB) compulsory or BA (LAW) Minimum level of experience required (including any industry-specific experience) It would be beneficial if the candidate has working experience in the field of EAP (Employment Assistance Program) or working in a clinical / psychological setting. The candidate must have a minimum of 2 years working experience in a call center environment. Core Competencies (About You) Active Listening & Analytical Thinking: The ability to extract critical legal facts from a client's story, picking up on verbal cues and subtext without the benefit of visual aids or physical documentation. Emotional Resilience & Empathy: Maintaining a calm, reassuring, and professional demeanor while handling distressed clients who are facing complex, high-stress legal or financial crises. Cultural Humility & Accessibility: Translating complex legal jargon into simple, understandable concepts for individuals from varied socioeconomic and educational backgrounds across South Africa. Tech Proficiency: Comfort navigating multiple digital platforms, case management software, legal databases, and telephonic systems simultaneously. Skills and Experience Telephonic communication Skills Customer service orientated Proficient in all Microsoft Office applications Excellent administrative skills Advanced skills in Excel spread sheets Ability to work in a team Quality orientated with attention to detail Goal orientated Self-driven & Proactive Good time management Ability to work under pressure Ability to think laterally and creatively \n "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills,

qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected] . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."

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