About the role
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond .
About
the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About
the role: We are looking for a motivated Mid-Market Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. Location Preference: We are ideally seeking someone who can manage our Northeast clients, with a strong preference for candidates based in the Northeast near a major airport. How you’ll make an impact: Build scalable processes for customer on-boarding and post sales success Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services. Develop healthy customer relationships through proactive support and cadence based follow ups Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs Advocate for mid-market customers through deep understanding of their use cases and needs Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.
